Privacy Policy

Last updated: 14 April 2025

1. Introduction

Yara Interiors ("we", "our", "us") is committed to handling the personal information of our clients and website visitors with care and transparency. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have in relation to your information.

This policy applies to information collected through our website at yarainter, through direct communications, and in the course of delivering design services. By using our website or engaging our services, you acknowledge this policy.

For questions regarding this policy, please contact us at privacy@yarainter.

2. Data We Collect

Information you provide directly

• Name, email address, and telephone number submitted via our contact form
• Project details, property address, and preferences shared during consultations
• Correspondence sent to us by email or in writing

Information collected automatically

• IP address and browser type when you visit our website
• Pages viewed and time spent on site (via analytics cookies, if consented)
• Referral source (how you found our website)

Information from third parties

We may receive information if you find us through a referral or directory listing. We do not purchase personal data from data brokers.

3. Legal Basis for Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data on the following bases:

• Consent — for marketing communications and analytics cookies, where you have opted in
• Contract performance — to deliver the design services you have engaged us for
• Legitimate interest — for maintaining business records, improving our services, and responding to enquiries
• Legal obligation — where required by Malaysian law or regulatory bodies

4. How We Use Your Data

• Responding to enquiries and booking consultations
• Delivering the design and implementation services you have engaged
• Communicating project updates, documentation, and specifications
• Processing payments and maintaining financial records
• Improving our website and understanding how visitors use it (analytics, with consent)
• Sending occasional information about our services (only if you have opted in)

We do not sell, rent, or trade your personal data with third parties for their marketing purposes.

5. Data Retention

We retain client records for seven years following project completion, as required for business and tax compliance purposes under Malaysian law. Enquiry data from non-clients is retained for 12 months and then deleted. You may request earlier deletion subject to any legal obligations we must fulfil.

6. Data Protection

We use reasonable technical and organisational measures to protect your personal data, including encrypted email transmission, access-controlled file storage, and regular review of our data handling practices. Our team members handle client data on a need-to-know basis only.

In the event of a data breach that affects your rights, we will notify you and the relevant authority within the timeframe required under Malaysian law.

7. Third-Party Services

Our website uses the following third-party services, which may process your data according to their own privacy policies:

• Google Analytics — website usage analytics (only if analytics cookies are accepted)
• Google Maps — embedded map for our studio location
• Font providers — Google Fonts, loaded from Google's servers

We do not use advertising networks, retargeting services, or social media tracking pixels on this website.

8. Cookies

Our website uses cookies for essential functionality and, with your consent, for analytics purposes. You can manage your cookie preferences at any time via our Cookie Policy page. Withdrawing consent for analytics cookies does not affect the core functionality of the site.

9. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right of correction — to request correction of inaccurate or incomplete data
• Right to withdraw consent — to withdraw consent for marketing or analytics processing at any time
• Right to limit processing — to request that we restrict how we use your data in certain circumstances
• Right to lodge a complaint — with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have not been respected

To exercise any of these rights, please contact us at privacy@yarainter. We will respond within 21 days.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

11. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before sharing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. If changes are material, we will make reasonable efforts to notify active clients. Continued use of our website following an update constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries or to exercise your rights, please contact us:

• Email: privacy@yarainter
• Post: Yara Interiors, 35 Jalan Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia